To manage and ensure a safe and efficient airport operation, in order that Gulf Air image, reputation, and Customer Service levels are maintained and enhanced to the highest standards.

• Implement and periodically review strategy to ensure that all procedures, standards and instructions as laid down by Head Of Planning & Policy Ground Operations are complied with by airport staff.
• Achieve the Ground Handling performance targets set by Ground Operations such as flight punctuality, check-in standards and baggage delivery times, in order that GF remains competitive at all times. This will be achieved through regular liaison with the management of Handling Agents and other service suppliers in order to identify problem areas and find solutions to them.
• Ensure that adequate measures are implemented and maintained in order to protect the safety and security of the whole operation, including aircraft, passengers, cargo, baggage and employees. Monitor all aspects of the ground operation in order to achieve and maintain acceptable customer service standards.
• Manage employees through a combination of guidance, training, support, motivation and delegation with successful monitoring and promotion of teamwork in order to further their development and dexterity.
• Plan ahead and estimate costs and requirements in terms of equipment and resources for Ground Operations office and its functions and prepare and submit the annual budget.
• Perform all administrative tasks in an accurate and timely manner. E.g. Monthly reports, Performance Appraisals, Baggage Claim Settlements and general correspondence, particularly complaints.
• Ensure the delivery of all contracted services to a mutually acceptable standard, checking and authorizing suppliers invoices to ensure that the service has been provided, that the amounts reflected are correct and that prices remain competitive.
• Prepare and constantly review local procedures or Diversion / Delay Handling / Disruptions and Emergency procedures for the reference of both GF staff and those of the handling agent.
• Check on an ongoing basis the competency of both GF and Handling Agent Staff in all areas, particularly Load Control where licenses are required.
• Manage and exercise control over financial matters so that they remain within the predefined parameters of the station budget.
• Maximize revenue from excess baggage collections and airport ticket sales and/or by securing additional interline traffic. Ensure the overall the smooth functioning of the airport ticket desk.
• Actively participate in the various forums such as AOC and meetings with local authorities and agencies to represent and push for GF interests.
• Implement product enhancements for the development, enhancement and improvement of services.
• Conduct performance reviews for all staff. Evaluate and grade their achievements for appropriate rewards and set future objectives.
• Develop staff members by ensuring their training progression, appropriate delegation of responsibilities and duty rotations to further their advancement.
• Compile and forward a monthly report to Head Of Airport Performance, Ground Operations on a regular basis detailing the station's activities for the month.
• Interact with the Head Of Airports (Outstations) for guidance, support and authority for all major administrative and operational matters/policies.
• Ensure that the airport cash float, revenue and semi-revenue documents are properly accounted and that they or other GF products are not fraudulently misused.

• HND level of education and be able to communicate in English effectively both orally and in writing.
• Qualified to an Advanced level in Passenger Services, Baggage Services, Ground Operations, Cargo, Weight & Balance, Reservations & Ticketing and Dangerous Goods Regulations.
• A minimum of 7 years airline experience handling wide-bodied aircraft with large passenger uplifts of which 2 years should have been in either a Senior Supervisory or Managerial position.
• Should be conversant with flight planning, the pertinent aspects of meteorology and Departure Control Systems.  Must be capable of working under pressure in an environment where a very high degree of initiative, self -motivation and control are required necessitating the job-holder to demonstrate leadership ability.
• Must be able to operate and/or be familiar with various computerized systems e.g. for Reservations, baggage tracing and various software packages used by the Company such as Word, Excel etc.
• Must be able to guide and motivate employees whilst being assertive, tactful and diplomatic as circumstances warrant.