Customer Services Supervisor
Posted date [02-Oct-2009]
(ID: 9957)
| Customer Services Supervisor based in Najaf | ||||
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| Vacancy Information: We are looking for a dynamic motivated individual to join our Ground Operations Division as Customer Services Supervisor based in Najaf. |
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| Main Objectives: To oversee & coordinate Ground Handling staff in various customer handling areas at airport. |
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| Main Duties: Coordinate the GHA staff and ensure the efficient pre-flight check, passenger/baggage check-in, validating travel documents, handling revenue documents etc.
Ensure efficient and adequate handling of transit passengers:
Passengers entitled for STPC are handled as per company procedure/policy.
Meals/refreshments provided to passengers as per company procedure/policy.
Direct passengers to their respective onward flight as necessary.
Ensure attending arrival flights as applicable, escort passengers requiring special handling.
Provide assistance to passenger at baggage reclaim area as applicable; liaise with ramp agent for quick delivery of baggage.
Liaise with baggage service (lost and found section); follow up cases of mishandled baggage as applicable.
Anticipate contact with high yield passengers prior to check-in and extend necessary courtesy as required.
Undertake passenger's escort and service duties as directed by station management with particular emphasis on passengers requiring special service.
Provide maximum attention/care to passengers on delayed flight and denied boarding passengers.
Ensure accuracy of post flight and timely dispatch of messages.
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Qualifications & Experience:
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