Job Description:-

Our client, a Middle East based bank is looking for 
a Head of Service Quality and Retail to join its 
team in Qatar.

The ideal candidate, who reports to the AGM of 
Retail Banking, has to evaluate the adequacy of 
controls in place over the day-to-day operations in 
order to develop, monitor, implement and evaluate 
the achievement of business plans for the branches.

Job Responsibilities:

• Maintain high standards of confidentiality to 
safeguard commercially sensitive information.

• Ensure measures for Service Quality are developed 
and performance tracked against the same.

• Improve processes during the conduct of the 
Quality Control reviews in order to reduce 
operating costs.

• Identify problem areas, in retail branches as 
well as recommend the required corrective actions.

• Oversee development activities of branches and 
introduction of new services to meet customer 
needs.

Qualification Requirements:

• University degree in Business Administration with 
specialization in Banking and Finance or Sales and 
Marketing from a recognized university, ideally 
with Professional Certification such as CQIA / CQA.

• At least ten to twelve years of related experience of 
which a minimum of three to six years should be in a similar 
position, preferably in a bank in the GCC.