About the company
Adeed is a Saudi Private Company, Founded in 1995 to meet the demands of the growing telecommunications & IT industry in Saudi Arabia. Adeed was formed to provide, design, and build various integrated Telecom & IT solutions for different organizations. In the same time Adeed provides high professional Training, Systems Support, Consultancy Services and Security Solutions for corporate and other institutional facilities. Our Firm brings an integrated, total-facility and Up-to date Solutions approach to the market.
Responsibilities
Back Office Engineer(VAS)/Department: Managed Service Department / Reporting to: Back Office Manager 1.Second line support with necessary expertise to resolve issues escalated from first line diagnostics 2. Provide guidance and implementation for software delivery and upgrades 3. Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again 4. Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved 5. Prepare implement plan and call review meeting for Service Provisioning
Requirements
1 ) Back Office Engineer(VAS)At least 3 years related work experience in telecom network operation and maintenance. At least 2 years VAS engineering or O&M experience. 2)Front Office Engineer - At least 2 year related work experience in telecom network operation and maintenance. At least 1 year VAS engineering experience.
Adeed is a Saudi Private Company, Founded in 1995 to meet the demands of the growing telecommunications & IT industry in Saudi Arabia. Adeed was formed to provide, design, and build various integrated Telecom & IT solutions for different organizations. In the same time Adeed provides high professional Training, Systems Support, Consultancy Services and Security Solutions for corporate and other institutional facilities. Our Firm brings an integrated, total-facility and Up-to date Solutions approach to the market.
Responsibilities
Back Office Engineer(VAS)/Department: Managed Service Department / Reporting to: Back Office Manager 1.Second line support with necessary expertise to resolve issues escalated from first line diagnostics 2. Provide guidance and implementation for software delivery and upgrades 3. Provide technical reports to identify cause of problems, and give preventive guidance to avoid same problem happen again 4. Escalate the trouble ticket to Third Line when they cannot solve it, and monitor it until solved 5. Prepare implement plan and call review meeting for Service Provisioning
Requirements
1 ) Back Office Engineer(VAS)At least 3 years related work experience in telecom network operation and maintenance. At least 2 years VAS engineering or O&M experience. 2)Front Office Engineer - At least 2 year related work experience in telecom network operation and maintenance. At least 1 year VAS engineering experience.
