Applications are invited for the post of  Middle Office Customer Service Representative

Industry Type: Media / Entertainment / Publishing

Functional Area: Customer Service / Telecalling

Job Description:

Action all incoming faxes, emails and correspondence pertaining to member enquiries (using the appropriate templates and ensure quality control of all out going documentation to members) • Assign email workload to Front Office CSR’s (for further handling within general CSR team); monitoring and tracking to ensure adherence to both required procedures and turn times. • Liaise with Guest Affairs and other client internal departments to ensure proper processing and handling of member queries, complaints and requests • Monitor and track member correspondence to ensure service level agreements are met • Create weekly and monthly internal and client reporting.

Education: Basic - Bachelor of Business Administration ( Management ) 

Nationality: Any Arabic National

Additional Information Posted By: ajay Category Job Classification -> Others Experience Required : Jobs by Experience -> 02 to 05 Years Gender Any Location Abudabi Country Jobs by Location -> UAE Monthly Salary: $501 - $2000

Website: http://www.gsejobs.com