Our client is a leading automotive manufacturer responsible for the sales, service and marketing of some of the world’s most desirable luxury vehicles across 18 markets. They are extremely successful in the Middle East region and their well-established Regional Office is expanding its team and is, therefore, looking for highly motivated professional people. This position reports to the After Sales Director in the MENA region and will (with the exception of technical issues) be responsible for managing the designated markets in all aspects of customer service operations. The role will involve guiding and supporting all operational requirements to a global standard, as well as the Dealers’ customer service operations. You will deliver and drive business objectives set by Central Operations and the Regional Office responsible for implementing set franchise standards. In addition, you will give full support to the Training and Technical Managers’ programe launches. There will be significant regular travel throughout the region to meet, discuss and devise necessary action plans, particularly in North Africa and as such, fluent spoken French is essential, although the position will require the candidate to be based in Dubai. To apply for this position, you should preferably have a minimum of 5 years experience in a customer service after-sales environment handling distributors and agents in the region. You must be fluent in English and French, both verbally and in written. You will be highly motivated and have excellent knowledge of Word, Excel and PowerPoint. You will be service-driven and customer-focused, with the ability to communicate and influence at all levels. Please submit your CV Quote Ref.: 12940. If you do not receive a response by 19th May 2009, then regrettably your application has been unsuccessful. KERSHAW LEONARD (The Right People People) - Dubai, Doha, Abu Dhabi. Kershaw Leonard are individual members of the Recruitment and Employment Confederation, UK.
