Pradeep Kumar G.V

Address: #759 BDA B Type 4th Phase 2nd Stage

Domlur Bangalore 560071

Karnataka India

Phone: +91 09686235770

Email Address: pradeepjmjgmail.com

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.”

Professional Summary

CUSTOMER SERVICE REP / 3 YEARS' EXPERIENCE IN CALL CENTER SETTINGS

Polished, professional customer service rep offering:

• Three years of experience providing customer support in busy call center environments for Banking industry..
• An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
• Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Experience

Sr.Customer Service Representative
MphasiSLimited Bagmane Technology ParkByrasandra, C.V.
Raman Nagar Bangalore, India 560093

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Key Accomplishments:

• Managed a high-volume workload within a deadline-driven environment. Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
• Became the lead "go-to" person for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees.
• Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

Customer Service Agent
IBMManyataEmbassy Business Park Block-D1& D4,
Outer Ring Road, Nagavara Bangalore, India 560 045

Handled out & inbound calls mainly dealing with Australian Clients & main business was in to collections as First party

And also helping Customers to deed there finical asst as well much into customer service.
 

Key Accomplishments:

• Ranking was based on accuracy, customer service, duration of calls and availability.
• Co-developed on-the-job training program that reduced training time from eight weeks to five.

Customer Service Agent
Aditya Birla Minacs Campus 4A, Level 2 & 3 Ecospace Business Park Outer Ring Road Bellandur Bangalore, India 560 037

Handled Inbound calls which deals with, responding to inquiries, resolving problems and Assisting hardship to customers  As well Provided quotes and executed services.

Key Accomplishments:

• Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity

Education

Computer Knowledge

Basic In computer Knowledge

References Available Upon Request……..