As a Laundry Supervisor you are responsible to ensure that laundry service, required by our guest is met on time and with the highest possible standards, whereby your role will include key responsibilities such as:

•Assist Laundry Manager in enforcing policies, procedures, rules and regulations

•Supervise and monitor the performance of the laundry employees in order to maintain established standards and provide efficient service to the customers.
•Responsible for proper handling of linen, uniforms, guest laundry and outlet laundry and establish standards and procedures to ascertain quality of work performed
•Liaise with linen room to ensure that there is adequate clean linen and uniforms and maintain a neat work area
•Follow up with engineering department on preventive maintenance and repair orders
•Check daily production according to priorities and assist in the activities of the maker
•Counter checks that all items processed are spotlessly clean as per hotel standards and guest satisfaction
•Ensure that laundry employees are knowledgeable about the Laundry operations and its facilities.

Skills

Education, Qualifications & Experiences

You should ideally have a degree or a vocational training within the laundry operation and previous experience in a similar role. Good command of written and verbal English communication skills are essentials and computer knowledge is an added advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and a courteous individual with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

Understanding Laundry Operations
Effective Communication
Planning for Business
Supervising People
Understanding Differences
Supervising Operations
Teamwork
Adaptability
C ustomer Focus
Drive for Results