JOB DESCRIPTION

Qualification Requirements:

•Bachelors Degree in Information Technology (ideally with Professional Microsoft certifications in the related field).

•At least 5 years experience at an operational area in a call centre (in GCC), with proven work experience of working in a Customer Service environment where cross selling was implemented.

•Excellent knowledge of call centre technology, IT and telephony systems as well as skilled in working with complex, emotive or technical issues.