Inbound Call Center Supervisor
Posted date [27-Jan-2025]
(ID: 1796649)
The ideal candidates will possess work experience of minimum 2 years in a supervisory role in call center. Preference will be given to applicants with experience in GCC. Should be fluent in English communication. Having skills in Arabic will be great beneficial. Preference will be given to applicants having skills in call center systems like Avaya and Vocal com as well as those who are experienced in call center for automotive or Industrial fields. Need familiarity with a variety of the field's concept, practices, and procedures.
Job Description:
> Supervises call agents at the call center.
> Responsible for the daily activities of call center policies and procedures.
> Ensure quotas for service volume and timeliness are met.
> Relies on extensive experience and judgment to plan and accomplish goals.
> Perform a variety of tasks.
> Reports to the manager or head of the unit/ department.
> Supervises call agents at the call center.
> Responsible for the daily activities of call center policies and procedures.
> Ensure quotas for service volume and timeliness are met.
> Relies on extensive experience and judgment to plan and accomplish goals.
> Perform a variety of tasks.
> Reports to the manager or head of the unit/ department.
