JOB DESCRIPTION

Requirements:

• Must be potential enough to handle and work in pressure as and when situation          demands. 

• Reports complaint statistics, outcomes, and operations impact analyses to the           appropriate Corporate and/or Executive Director of the assigned facility. 

• Oral communication- speaks clearly and persuasively in positive or negative                situations; listens and gets clarification 

• Teamwork- contributes towards building a positive team spirit 

• Reporting directly to Director of Hospitality