JOB DESCRIPTION

Requirements:

• Bachelor's degree in Business Administration or equivalent.

• At least 10 years of experience in related field in the banking industry in GCC.

• Technical, operational & financial knowledge of Electronic Banking services.

• Fluency in Arabic and English.

Responsibilities:

• Identify the areas of improvement and recommend corrective measures that will enhance service quality.

• Manage the periodical checking on the quality of processing, investigation and disposition of claims as well as the settlement efforts, card operations and customer/merchant oriented processes.