CurrentRoleDescription

 DesktopSupportEngineer,Sysne tGlobalIndiaPvt.Ltd

Skill/ExperienceSumm ary

Around4yearsoftotalITISexperience.

Performedinaclientfacingr oleatOffshoreCoordinatewithVendorsa ndotherstakeholders

·          DesktopSPOCforInautixInfrastructureDevelopmentManagement(BPI S)TeaminThoraipakkamCenter(ChennaiO ne)

·          Abilitytoestablishandmaintainproductivewo rkingrelationshipwithmanagement,cli entandteammembers.

·          ProvidedsolutionforCriticalIssues. 

·          SkilledinfixingComputersoftwareissu es,PrintersCommunicationissuesandot herNetworkingrelatedissues.

·          Fosteralivelyandprofessionalworkenvironmentandvalues commitmenttoexcellence,innovation,a ndclientservice

CompanyName

SysnetGlobalIndiaPvt.Ltd

Duration

SinceApril'2012–Tilldate

RolesPlayed

DesktopSupportEngineer:

Providingtechn icalsupportforproductslikecomputers andprinters.            Troubleshootinghardware,softwareandconnectivit yissuesforcomputers.   Challengedtoprovidetimelyresolutionsfortheclien ts.

·          CheckingofVirusupdates,patchesupdates,Log details.

·          FilesandFoldersharingwithsecurityper mission.

·          HardwaresupporttoDesktops,Laptopsand Printers.

·          Providingtechnicalsupporttoclientsa crossdifferenttypesofapplicationsan dNetworkingissuestoensureseamlesspr oductivity.

·          Performingmonitoringandtuning,Installation,configuration,maintenance ofsystems,printersandapplicationsof tware.

·          TodeployimagesthroughRIS.

·          Troubleshootingfo Cisco Voip.

·          ConfiguringandTroubleshootingonLotusN otes.

·          Goodknowledgeinnetworkrelatedissues.

·          InstallationofdevicedriversandH/Wcomponent

·          AdministratingandTroubleshootingnetworkprinterandstandaloneprinter

·          KnowledgeofremoteaccesssoftwarelikeDameWaretoo l.

·          PushingthesoftwarethroughAltristool

CompanyName

Susee Information Systems Pvt.Ltd ,Madurai,India.

Duration

SinceJune’2009– Mar’2012

RolesPlayed

System SupportEngineer:

·          Responsibletoensurehigheravailability ofsystemsandservices.

·          Receivingcallfromendusersthroughphoneandsupport.

·          CheckingofVirusupdates,patchesupdates,Logdetails.

·          HardwaresupporttoDesktops,LaptopsandPrinters.

·          Providingtechnicalsupporttoemployeesacrossdiffer enttypesofapplicationsandNetworking issuestoensureseamlessproductivity.

·          Performingmonitoringandtuning,Installation,c onfiguration,maintenanceofsystems,p rintersandapplicationsoftware.

TechnicalSkills

OperatingSystems

Windows98/XP/vista/7/8 ,Linux

languages

C,C++,JAVA

Databases

Asp.net                                    

DegreeandDate

Institute

DiplomacomputerEngineering,(2006-2009) .

KLNPolytechnicCollegeMadurai.

Certification

Institution

Diploma in Hardware&Networking

                                AccelItAcadmeyPvtltd.

Softwareinstallation&Assembling

                               AccelItAcadmeypvtltd.

 MCITP(MicrosoftcertifiedITprofessi onal)

                              Sansboundsolutionpvtltd.

DateofBirth

19-Mar-1991

Nationality

Indian

Gender

Male

MaritalStatus

Single

LanguagesKnown

EnglishandTamil.

PANcardNo

BFWPA7331E

PassportNo

K9987295