Corporate Development Facilitator
Posted date [17-Feb-2024]
(ID: 1641350)
Description:
To design, deliver, evaluate and review all Customer Service and Induction training programs for employees across the Etihad network.
Additional key responsibilities include:
Deliver classroom training programs & coaching sessions from new joiner’s level up to supervisory/account manager level including; Research and design of Etihad specific training curriculum for all courses. This also includes adding updates to existing content; Provide constructive feedback to the line managers and counseling for trainees where required on matters related to their ability to meet standards and instructional objectives.
Qualifications:
Minimum: Educated up to A Level
Desired: Degree or Diploma Holder
Advantage:
1. Post Graduate Qualification in Business Management
2. Holding a recognized Train-the-Trainer certification
3. Customer Service Qualification at any recognized international institute
Specialized:
A recognized, current, relevant professional qualification (at degree level or equivalent)
Experience:
Minimum: 3 Years working experience in a supervisory role ideally in the aviation industry
Desired: 1 Year experience in a training or a coaching role
1 Year working experience in a customer service/sales environment
Advantage: 3 Years experience as Cabin Crew, Ground Staff or Call Centre environment
Knowledge Base:
Minimum:
1. Strong command of spoken & written English
2. Well developed stand up presentation skills
3. Demonstrated ability in working with MS Office Suite
4. Ability to observe & give feedback positively
5. Coaching skills
Desired:
1. Selling & Marketing Skills
2. Customer Service Skills
3. Call Centre Background
Advantage:
1. Good knowledge of how the airline industry works
2. Familiarity with performance management systems
3. Good knowledge of the U.A.E. and Abu Dhabi
4. Voice and Accent Coaching Skills
