Sales and Service Officer
Posted date [12-Jun-2024]
(ID: 1693712)
- To provide Mashreqbank customers financial services which exceed the customer’s expectations by delivering an unbiased, competent, and timely and problem free service.
- Be imaginative and creative in the delivery of customer service.
- Proactively work towards satisfying the needs of the customer through REAC.
- Profile each and every customer met to understand their needs.
- Customer retention is also the SSOs responsibility.
- Improve on service levels at the branches. Take ownership of customer complaint resolution. Report indicators, set by CSQ accurately at the required frequency.
- Be a team player and contribute to achievement of goals based on the Key Performance Indicators, in the Branch. Also to support and coach new staff to make easier their assimilation in the MB family.
- Deputize for the LMM in his absence.
