JOB DESCRIPTION

Required for a leading ICT organization to join their dynamic team in Bahrain.

Qualification Requirements:

•Bachelors Degree in Information Technology (ideally with Professional Microsoft certifications in the related field).

•At least 5 years in an operational area in a call centre in the GCC, with proven work experience of working in a Customer Service environment where cross selling was implemented.

•Excellent knowledge of call centre technology, IT and telephony systems.

•Be skilled in working with complex, emotive or technical issues.