Region: Bahrain 

Description: · Has a good experience in the call center business minimum 4years

· Has good management skills

· Can learn quickly the Cisco system to monitor calls.

· Prepare shift/ Rota schedules

· Motivate and manage team of 10-15

· Flexible on hours (need at time to do the night shift with the agents)

· Do call monitoring

· Coach on customer service

· Good communication skill

· Know how to train people

· Capable of taking decision on calls implementation

· Do reports on calls and type of queries for the mgt

· Prepare and do performance management for the agents

· Implement monitoring and reporting for the call centre

· Good English written

· Can do some capacity planning
Take repotting form team leaders and supervisors
Report to the Bank Management with targets and achievements Set targets.Moniter quality.