Company profile
Based in Dubai, the Emirates Group is a highly profitable business with a turnover of approximately US$11.2 billion and over 40, 000 employees (and growing rapidly towards 50, 000 over the next 3 years). The Group comprises of Dnata, the successful Airport Services and Travel Industry division, and Emirates, the Group’s rapidly expanding and award-winning international Airline. Within the Group there are a diverse range of businesses offering a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website.
Job description
Assist the Airport Representative by preparing/co-ordinating the availability of requirements such as name boards, visas/documents, welcome packs etc. are in order to ensure that passengers are met and assisted in a timely and professional manner.
To meet (capture/ screen) the designated passengers by monitoring flight arrivals / departures and aircraft parking bays in order to ensure that passengers are promptly received and escorted.
Brief guests on the content of the Welcome Package and meet them at the respective luggage belt and assist them with issues related to lost/damaged baggage.
Assist in preparing reports of all bookings for the next shift by retrieving information from the Oasis System and exceptional passenger lists in order to ensure that the incoming shift’s supervisor is able to cater for manpower and equipment requirement.
Report all service shortfalls and potential grievances to the Airport Representative, by monitoring service delivery, in order to ensure timely investigation and service recovery.
Qualifications
- ‘A’ level education with a minimum of 3 years work experience in customer services department at the airport or in the aviation field.
- Completed recognised courses in Passenger Handling & Customer Services. Proven ability with MS Office packages like Word & Excel. Working knowledge of Departure Control Systems.
- Any additional language such as French/Arabic/German/Italian/Japanese will be a distinct advantage.
- UAE driving license is mandatory for the job.
Based in Dubai, the Emirates Group is a highly profitable business with a turnover of approximately US$11.2 billion and over 40, 000 employees (and growing rapidly towards 50, 000 over the next 3 years). The Group comprises of Dnata, the successful Airport Services and Travel Industry division, and Emirates, the Group’s rapidly expanding and award-winning international Airline. Within the Group there are a diverse range of businesses offering a wide spectrum of career opportunities, all of which can be explored through the Group's dedicated careers website.
Job description
Assist the Airport Representative by preparing/co-ordinating the availability of requirements such as name boards, visas/documents, welcome packs etc. are in order to ensure that passengers are met and assisted in a timely and professional manner.
To meet (capture/ screen) the designated passengers by monitoring flight arrivals / departures and aircraft parking bays in order to ensure that passengers are promptly received and escorted.
Brief guests on the content of the Welcome Package and meet them at the respective luggage belt and assist them with issues related to lost/damaged baggage.
Assist in preparing reports of all bookings for the next shift by retrieving information from the Oasis System and exceptional passenger lists in order to ensure that the incoming shift’s supervisor is able to cater for manpower and equipment requirement.
Report all service shortfalls and potential grievances to the Airport Representative, by monitoring service delivery, in order to ensure timely investigation and service recovery.
Qualifications
- ‘A’ level education with a minimum of 3 years work experience in customer services department at the airport or in the aviation field.
- Completed recognised courses in Passenger Handling & Customer Services. Proven ability with MS Office packages like Word & Excel. Working knowledge of Departure Control Systems.
- Any additional language such as French/Arabic/German/Italian/Japanese will be a distinct advantage.
- UAE driving license is mandatory for the job.
