Consumer Affairs Executive
Posted date [23-Feb-2024]
(ID: 1644139)
Consumer Affairs Executive (ref: CAE)
The Telecommunications Regulatory Authority (TRA) is looking to recruit a Consumer Affairs Executive within its Communications and Consumer Affairs Directorate.
The work we do is high profile and has a visible and tangible impact on consumers and the economy.
This position will be reporting to the Consumer Affairs Manager.
Main Responsibilities will include but will not be limited to:
1- Supporting the Manager Canto men Affairs in the day-to-day responsibilities of the role;
2- Studying and investigating requests by the n rector and Manager, in order to provide educated recommendations on related issues,consumer
3- Maintaining an efficient record of cases or projects undertaken by the Directorate in relation to all Consumer related tasks;
4- Drafting Official correspondence in relation to consumer disputes and
5- Drafting reply on up to date news and events concerning the consumer protection in the Telecommunications market;
6- Dealing with consumer enquiries and questions;
7- Supervise TRA's Call Centre performance and ensure the exchange of update information with the Call Centre management on daily basis;
8- Work on ad-hoc TRA duties, as allocated by the Top Management.
The ideal candidate will:
* Have a Bachelor degree in Business Information Management or relevant specialty;
* Have at least five years experience in customer services in a corporate environment;
* telecom customer service background is preferred,
* Have excellent verbal and written communication
skills in both Arabic and English.
* Have customer service and administrative skills;
Excellent interpersonal and communication skills;
* Able to develop strong relationships, both internally and externally;
* Able to work independently and be discrete in relation to work matters,
* Able to work well under pressure and meet tight deadlines;
* Be computer literate:
* BE Flexible. Accountable. Reliable. and maintain Confidentiality
The Telecommunications Regulatory Authority (TRA) is looking to recruit a Consumer Affairs Executive within its Communications and Consumer Affairs Directorate.
The work we do is high profile and has a visible and tangible impact on consumers and the economy.
This position will be reporting to the Consumer Affairs Manager.
Main Responsibilities will include but will not be limited to:
1- Supporting the Manager Canto men Affairs in the day-to-day responsibilities of the role;
2- Studying and investigating requests by the n rector and Manager, in order to provide educated recommendations on related issues,consumer
3- Maintaining an efficient record of cases or projects undertaken by the Directorate in relation to all Consumer related tasks;
4- Drafting Official correspondence in relation to consumer disputes and
5- Drafting reply on up to date news and events concerning the consumer protection in the Telecommunications market;
6- Dealing with consumer enquiries and questions;
7- Supervise TRA's Call Centre performance and ensure the exchange of update information with the Call Centre management on daily basis;
8- Work on ad-hoc TRA duties, as allocated by the Top Management.
The ideal candidate will:
* Have a Bachelor degree in Business Information Management or relevant specialty;
* Have at least five years experience in customer services in a corporate environment;
* telecom customer service background is preferred,
* Have excellent verbal and written communication
skills in both Arabic and English.
* Have customer service and administrative skills;
Excellent interpersonal and communication skills;
* Able to develop strong relationships, both internally and externally;
* Able to work independently and be discrete in relation to work matters,
* Able to work well under pressure and meet tight deadlines;
* Be computer literate:
* BE Flexible. Accountable. Reliable. and maintain Confidentiality
