Consumer Affairs Executive
Posted date [23-Feb-2024]  (ID: 1644138)

Consumer Affairs Executive (ref: CAE)


The Telecommunications Regulatory Authority (TRA) is looking to recruit a Consumer Affairs Executive within its Communications and Consumer Affairs Directorate.

The work we do is high profile and has a visible and tangible impact on consumers and the economy.

This position will be reporting to the Consumer Affairs Manager.


Main Responsibilities will include but will not be limited to:


1- Supporting the Manager Canto men Affairs in the day-to-day responsibilities of the role;

2- Studying and investigating requests by the n rector and Manager, in order to provide educated recommendations on related issues,consumer

3- Maintaining an efficient record of cases or projects undertaken by the Directorate in relation to all Consumer related tasks;

4- Drafting Official correspondence in relation to consumer disputes and

5- Drafting reply on up to date news and events concerning the consumer protection in the Telecommunications market;

6- Dealing with consumer enquiries and questions;

7- Supervise TRA's Call Centre performance and ensure the exchange of update information with the Call Centre management on daily basis;

8- Work on ad-hoc TRA duties, as allocated by the Top Management.

 

The ideal candidate will:


* Have a Bachelor degree in Business Information Management or relevant specialty;


* Have at least five years experience in customer services in a corporate environment;

* telecom customer service background is preferred,

* Have excellent verbal and written communication
skills in both Arabic and English.

* Have customer service and administrative skills;
Excellent interpersonal and communication skills;

* Able to develop strong relationships, both internally and externally;

* Able to work independently and be discrete in relation to work matters,

* Able to work well under pressure and meet tight deadlines;

* Be computer literate:

* BE Flexible. Accountable. Reliable. and maintain Confidentiality
 
Additional Information
Posted By: jai
Category Job Classification -> Sales / Marketing
Experience Required : Jobs by Experience -> 01 to 02 Years
Location bahrain
Country Jobs by Location -> Bahrain
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