Ensuring the safety, security, well-being and general comfort of passengers, in accordance with the GCAA regulation and provisions of the Air Arabia Operations Manual and Air Arabia Human Resources policies and procedures.
- Identifies situations where the safety, well-being and general comfort of passengers is at risk and takes remedial action, notifying Senior Cabin Crew accordingly.
- Carries out the duties of Senior Cabin Crew when designated as such by the Captain.
- Instructs individual passengers on issues to ensure their safety and comfort, bringing difficulties to the attention of Senior Cabin Crew.
- Attends to the needs of individual passengers, watching for and identifying passengers experiencing stress or difficulties of any kind and attempting to alleviate their condition, engaging the assistance of other cabin crew if required.
- Attending to the requests of individual passengers, meeting their demands in accordance with the policies and procedures for providing services as detailed in the Operations Manual and other relevant instructions.