Solution Specialist Voice and Data
Posted date [16-Feb-2024]
(ID: 1640874)
Batelco established in 1981 as a Bahraini Shareholding Company. Evolved from a local telephone company with a capacity for 66,000 lines to become a regional leader specialising in a broad range of communications services including mobile, national and international telephony; business network services; internet and satellite services .
Batelco meets the telecommunications needs of residential, business and public sectors and provides services and capacity to other communications companies.Recognised today as a world-class force in communications technology and services
Main Activities:
Plan, design, implement, and maintain Voice, Data and IP Technology projects and act as a team leader to manage these projects and ensure all technical resources are available to meet agreed service delivery targets.
Install, maintain, repair, evaluate and approve all types of PBX, Datacom, Messaging equipment and IP and Integrated Systems and produce the necessary reports.
Develop, improve and implement working methods and schedules, to enhance efficiency and effectiveness and ensure that KPIs and SLAs for both delivery and assurance are met by enforcing the best fault handling and escalation procedures to achieve customer’s satisfaction.
Report on any uncharged, missed items related to the customer bills or-ceased services and items in the customer premises.
Provide training, technical guidance and pre-sales support to account managers, product managers, subordinates, new staff and related sections.
Ensure that staff performs their duties as per the safety procedures and guidelines.
Report on staff performance/efficiency and work progress in order to avoid any delays that might hinder the service to customers.
Analyze and investigate all types of customers’ complaints to define source of problem, determine a solution, and follow up with other departments and Account Managers concerned including liaising regularly with other sections and providing feedback to customers to ensure their satisfaction.
Conduct technical evaluation of new products and produce reports to highlight valid reasons for acceptance or rejections.
When required, perform standby/call out duties.
Assist in planning and allocating work, including internal wiring, distribution and equipment accommodation.
Provide presentations to internal sections and customers, as required.
Carry out escalations for both delayed orders and faults and notify Batelco Management in a timely manner to minimise service outages and maintain best customer relationship with Batelco.
Liaise with customers & Batelco departments to ensure that customers receive service to their satisfaction, raise faults reports and information to colleagues and escalate faults to suppliers and manufacturers for solutions.
Maintain and update all the related systems documentations and records.
Qualifications:
High National Diploma (HND) or equivalent in telecommunications or related discipline.
2-3 years experience in a telecom environment.
Highly motivated with strong communication & interpersonal skills should posses planning, negotiation, and presentation skills.
Computer literate and technology oriented.
Fluent oral and written Arabic and English.
Diplomacy and confidentiality.
