A leading Middle East based bank is looking for a Service Quality Manager to join its dynamic team in Bahrain. The incumbent will be responsible for the implementation and maintenance of quality standards for all areas of the bank, in order to maintain business satisfaction.

� Job Responsibilities:

• Coordinate with all areas of the bank to ensure quality service standards are maintained.

• Provide feedback to executive management on performance management appraisal of service standards.
• Liaise with IT in order to design IT programmers capable of service quality measurement and analysis.
• Coordinate with all areas of the bank and the training department in order to ensure that service quality training needs are identified and resolved.
• Follow up with suggestions to improve service standards where possible and to reward employees as appropriate.

Qualification Requirements:

• At least Five years in service quality management in a bank in Kuwait.

• Knowledge experience of extensive Auditing procedures, techniques and software applications.
• University degree in Marketing, Management or equivalent..