Job Description:

An insurance company has an urgent requirement for 
a highly qualified Assistant Manager- Customer 
Service for Commercial Lines to join their growing 
team in Abu Dhabi. The ideal candidate will be 
directly reporting to the Customer Service Manager- 
Commercial lines.

Job Responsibilities:

• Supervise the Customer Service team to ensure 
consistent, accurate and high quality customer 
service and policy issuance for commercial lines 
business, namely, Marine Cargo, Property, 
Engineering, Liabilities and Financial Lines, 
Marine Hull & Aviation etc.

• Monitor work allocation, ensure quality control, 
liaise with various departments to meet customer 
requirements and resolve issues, arrange management 
reports and ensure that the department meets the 
service level targets.

Qualification Requirements:

• MUST have a University degree and technical 
qualifications such as AIII/ACII

• Excellent communication skills in English

• At least four to seven years of proven experience in 
supervising operations or underwriting teams.