Middle Office Customer Service Representative
Posted date [12-Feb-2024]
(ID: 1638938)
Applications are invited for the post of Middle Office Customer Service Representative
Industry Type: Media / Entertainment / Publishing
Functional Area: Customer Service / Telecalling
Job Description:
Action all incoming faxes, emails and correspondence pertaining to member enquiries (using the appropriate templates and ensure quality control of all out going documentation to members) • Assign email workload to Front Office CSR’s (for further handling within general CSR team); monitoring and tracking to ensure adherence to both required procedures and turn times. • Liaise with Guest Affairs and other client internal departments to ensure proper processing and handling of member queries, complaints and requests • Monitor and track member correspondence to ensure service level agreements are met • Create weekly and monthly internal and client reporting.
Education: Basic - Bachelor of Business Administration ( Management )
Nationality: Any Arabic National
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