Region: Jeddah (Jeddah, Riyadh) 

Description: We are looking for Desktop Support Engineers for Jeddah & Dammam for our client.

Manage IT Service request DB and ensure timely response and resolution of service requests within agreed service levels. Ensure excellent communication between IT and user community on service delivery as well as proper usage practices and guidelines.

* 1st Line support to community on the following.:

- Windows O/S - Microsoft suite of software - Group Intranet & local Intranet

- Internet related activities

- business application

- network issues

* Ensure that PCs, notebooks, printers and other IT equipment are set up and configures to standards, the standards are reviewed with respect to changes occurring in technology, and continued compliance is evidenced through periodic checks. (eg w/s back up process, installation of licensed software, hard disk encryption, device hardening standards, remote usage configuration, shared printer connections, patch updates etc)

* Monitor threats such as virus, spam, etc and initiate defensive actions both on a proactive preventative basis as well as on an incident basis.

* Conduct end-users training and build on-going user awareness on good usage practices etc.

* Troubleshoot, diagnose and resolve system. Hardware and network failures

* Work with hardware and software vendors to maintain and support IT systems Knowledge, Skills
 

Please send your cv and mention the following:

Current CTC:
Expected CTC:
Experience as Desktop Engineer:
Duration of contract is 1 year, are you ready?
Candidates who are stationed in KSA are considered, what is your current location?

Please mention in the subject line: Desktop Support Engineer