QUALITY ASSURANCE (QA) SPECIALIST
Posted date [30-Nov-2024]
(ID: 1770430)
FRiENDi Mobile Oman is in the requirement of a Quality Assurance Specialist to be worked in Oman
Job Details:
Quality Assurance Specialist evaluates and asses the quality of service delivered via all customer care touch points, implements Voice of Customer programs whereby customers’ feedback is captured, analyzed and translated into action to drive changes towards a better customer experience.
Requirements:
-Education: Degree in Business or any related field.
-Minimum 2 years of working experience in a support function in Contact Centers.
-Significant knowledge of FRiENDi mobile products & services.
-Very good communication and presentation skills
-Knowledge in MS Excel, MS PowerPoint.
-Ability to translate the quality results
Job Details:
Quality Assurance Specialist evaluates and asses the quality of service delivered via all customer care touch points, implements Voice of Customer programs whereby customers’ feedback is captured, analyzed and translated into action to drive changes towards a better customer experience.
Requirements:
-Education: Degree in Business or any related field.
-Minimum 2 years of working experience in a support function in Contact Centers.
-Significant knowledge of FRiENDi mobile products & services.
-Very good communication and presentation skills
-Knowledge in MS Excel, MS PowerPoint.
-Ability to translate the quality results
