1. Responding to incidents and requests, ensuring they are resolved effectively and efficiently against service level agreements.
2. Address high priority operational/production issues.
3. Pro-actively provide information to users on the progress of outstanding support calls.
4. Responsible for building technical documentation, reports, guidelines, procedures and ensure they are shared with users.
5. Talking to clients and computer users to determine the nature of problems.
6. Assist customers to solutions, keeping them updated and assured.
7. Following diagrams and written instructions to repair a fault or set up a system.
8. Troubleshooting system and network problems, diagnosing and solving hardware/software faults.
9. Develop and maintain active and progressive working relationships with all members of flydubai.
10. Identify additional staff training to ensure that support is given in a consistent manner.