Job Description:

A reputed Telecommunication in Bahrain looking for a

CUSTOMER SERVICE MANAGER

Job Responsibilities:

• Development & implementation of policies 
and procedures to ensure high levels of customer 
service, satisfaction and retention.

• Oversee and manage all day-to-day 
activities of the Customer Service Centre.

• Monitor quality control and ensure that the 
efficiency rate set is attained.

• Responsible for the image towards customers 
according to the company's policy.

• Facilitate quick resolution of customer 
complaints.

Qualification Requirements:

• Bachelor's degree in business, marketing or related area.

• Minimum five years experience