Job Description:

A Leading GDS (Global Distribution System) Company is seeking

HELPDESK EXECUTIVEFor the Middle East Head Office in Bahrain.

Job Responsibilities:

= Respond & diagnose problems through discussion with 
customers.

= Includes problem recognition, research, 
isolation & resolution steps, may involve use of 
problem management database & helpdesk system. 

= Serves as primary contact for customer queries 
regarding network outages.

Qualification Requirements:

= At least six months working experience at an 
airline, travel agency or other customer service 
experiences.

= High level of resistance to stress & ability to 
deal with irate customers with a strong problem 
solving skills.

= Strong written & verbal in English language are a 
MUST.

= Willingness to work extended hours &/or weekends 
depending on operational needs.