Company profile
Eutopia is the premier provider of consulting & human capital solutions within the technology & telecommunication jobs area, our clients benefiting from our commitment to quality and unparalleled industry, functional & regional expertise.
In the last 6 years, we have placed over 2000+ talented individuals into more than 70 countries around the world – covering the Technology jobs (infrastructure, applications, development & support) and Telecom job (wireless, fixed, transmission & data) markets. We work in partnership with our clients' Executive Management teams, ensuring they benefit from our valued market insight.
Job description
Customer Care Quality & Training Manager - Qatar. Our client is a leading international telecoms company who are looking for a Manager to be responsible for the development, implementation and monitoring of all services throughout the Customer Services Business Units and Call Centres. This role is paramount to ensure customer satisfaction is maintained or increased in line with the companies strategy.
You will monitor and develop all Buiness Unit SLA's for delivery of services internally and externally and ensure quality standards are adhered to by working closely with Call Centre Heads. You will also ensure there is a training programme in place for all 3rd party distributors in order that products and services are fully understood and ensure that all internal training programmes are up-to-date.
Qualifications
This role would suit candidates who have previously acted in the capacity of Customer Care Head or Customer Care Director and have worked previously in a telecoms environment. It is essential that you are fluent in Arabic both written and spoken. ISO knowledge or accreditation is required.
