Job Description:

A leading company in offshore industry is looking for a highly

motivated candidate to fill the IT Support Engineer in their Qatar Operation.

Job Responsibilities:

> Adhere to QHSE policies of the Company.

> Managing windows servers, network switches and firewalls.

> Problem escalation, network management reports and trend analysis.

> Coordination of equipment replacement for service restoration.

> Support end users for all hardware and software problems including network,

printer, email and business applications.

> User support service; take ownership and manage all support cases via ticketing systems,

provide regular updates to end users/ requesters and close tickets within agreed timescales.

> Vendor escalation, chase 3rd party vendors and suppliers for regular updates and escalate where necessary.

> Configuration of network/firewall nodes in response to Incident/Service requests.

> Focus on process improvement in the support department to increase efficiency.

Qualification Requirements:

> Bachelor’s Degree in IT/ Computers / Communication or any related field.

> Excellent communication skills.

> Extensive knowledge in Marine communication systems.

> Must be a good team player.

> Microsoft certification is highly desirable.

> CCNA certification is a must

> Minimum five years’ experience in maintenance and operation of small to medium networks and proven experience in IT Support.

> Troubleshooting issues related to owned and managed network and security devices e.g. switches, firewalls, Routers etc.

> Experience in systems management, monitoring and repair of Servers, PCs, Peripheral equipment and software installation.