Summary:

The Online Communications Representative will act as the frontline contact for potential clients and clients contacting us through our Live Chat and Online Scheduling programs. The Online Client Agent will be part of our Communications team. The role includes handling a number of duties related to our call center, data entry, and direct communication with our clients. The communications department serves as the initial client connection and is the promotional force of the firm.

Responsibilities of the Job

·         Primary agent for all Live Chat activities on daily basis; answer/respond to questions from potential clients through Live Chat software

·         Provide and promote our services while connecting with potential clients

·         Handle sensitive client data with utmost discretion, care and accuracy

·         Primary agent for Online Scheduling; manage appointment requests, scheduling, and appointment confirmations for all appointments

·         Alerts management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem

·         Provide back-up support for Communications Representatives who answer incoming calls; answer calls with a positive tone and genuine warmth regarding the services we make available to our clients

·         Check email and voicemail as appropriate to assure timely responses to all inquiries

·         Open all client files in case management software the same day client retains

·         Data entry for scheduling and case files as support to team

·         Scan and monitor specific web-based media outlets for technical & service related questions, problems, and comments

·         Take ownership of each customer by working directly with them until their issues or concerns are resolved

·         Ensure that all customer emails are responded to within a timely manner

·         Identify any alarming patterns or trends in customer feedback and report them to the Product Management group

·         Occasional product testing and troubleshooting may be required

·         Maintain good attendance and punctuality

·         Perform other job duties as assigned

Skills

CANDIDATE MUST ALREADY BE ABLE TO RELOCATE TO SAUDI ARABIA (MADINAH), and must have:

·         Excellent verbal/written communication and interpersonal skills

·         Excellent typing skills and computer literacy, including a solid understanding of customer service applications, Microsoft Suite & various web-based applications.

·         Must be flexible to work various day shifts, covering for team members as needed

·         Demonstrate proficiency to focus on details, handle multiple tasks, and remain highly organized

·         Strong customer service experience in related field Knowledge and Skills

·         In-depth knowledge of PC/Notebook hardware & software configuration, troubleshooting, and operation

·         Required proficiency using web-media outlets (such as forums, social media, etc.)

·         Proven excellent written and verbal communication skills in English

·         Self-motivated with the ability to complete tasks with little instruction

·         Ability to solve complex problems in a technical service oriented environment

·         Must possess strong interpersonal skills: is positive, pleasant, respectful and customer focused

·         Ability to work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required

Preferred Candidate:

·         Career Level: Mid Career

·         Years of Experience: Min: 2

·         Residence Location:  Within GCC countries and ready to relocate to Madinah (Saudi Arabia)

·         Gender: Unspecified

·         Nationality: Unspecified

·         Degree: Bachelor's degree / higher diploma inBusiness or Communications

Job Details:

·         Job Location: Saudi Arabia (Madinah)

·         Company Industry: Education, Training, and Library; Consulting Services, Travel Industry

·         Company Type: Employer (Private Sector)

·         Job Role: Sales Employment

·         Status: Full time Employment

·         Type: Employee Monthly

·         Salary Range: Unspecified

·         Number of Vacancies: 1

To apply send your C.V’s to careersimpactplusmea.com